Hands-On Support Culture
At Starks Barber Company, we foster a hands-on support culture that promotes collaboration, accountability, and continuous improvement. We believe strong communication and support are essential for the growth of our franchises. That’s why we’ve established various channels and initiatives to ensure franchise owners receive the guidance and resources they need to thrive.
The Starks franchise culture encourages joint effort and mutual responsibility to ensure that our customers receive the best possible experience. The impact of this extends beyond our franchise owners. By remaining consistent and striving to always make more progress toward excellence, your staff will also benefit.
“I’m most proud of the jobs we create,” says co-founder Steve Tallis. “That was near and dear to me growing up in the businesses that my family owned. And I think at Starks we’ve created an environment where the employees, who are already proud of their craft and their trade, feel even more proud because they’re part of a really upscale, becoming place that really matters and is involved in the community.”
Group Chat Collaboration
One key aspect of our culture is the active franchise WhatsApp group chat. This group serves as a platform for regular communication and interaction among franchise owners. It provides a space for sharing insights, best practices, and addressing any challenges that may arise. The WhatsApp group keeps the Starks franchise community connected and engaged on a daily basis, developing the camaraderie and knowledge shared.
Franchisor Mentorship
Our franchisors routinely meet with franchise owners to address any smaller issues or concerns, as well as hold larger annual meetings for franchise owners to connect. These meetings offer a platform for open dialogue, problem-solving, and the opportunity to bring new innovative ideas to the table. We work closely with our franchisees in order to support their growth and help them through any challenges they’re facing, which fosters a strong partnership and shared success.
Peer to Peer Accountability
Another integral part of our franchise culture is our peer to peer accountability system among franchisees. By holding each other to the same high standards of service, we can ensure a consistent and exceptional customer experience across all our locations. Franchise owners have the opportunity to learn from and support one another, sharing insights and strategies that contribute to the success of the entire Starks franchise network.
Secret Shopper Program
We also prioritize the customer experience through our secret shopper program. Each month, we send out two secret shoppers to visit franchise locations and assess the overall experience. These shoppers provide valuable feedback on opportunities for improvement, allowing franchise owners to make necessary adjustments that will enhance customer satisfaction. This program not only helps maintain consistency across all Starks locations, but also creates a culture of continuous improvement and attention to detail. When Starks locations pass the secret shopper evaluations with flying colors, that means it’s time to celebrate and keep up the great work!
Become a Starks Franchise Owner Today
At Starks Barber Company, we understand that our franchise owners are the backbone of our business, and their growth is paramount. By promoting a culture of joint effort and mutual responsibility, we empower our franchisees to achieve their goals and elevate their businesses. This commitment extends to our employees as well, as we strive to create an environment where they can take pride in their craft and trade, knowing they are part of a distinguished establishment that matters to the community.
Join the Starks franchise opportunity and experience a franchise culture that promotes collaboration, accountability, and an unwavering commitment to delivering exceptional customer experiences. Together, we can build popular businesses and make a positive impact in our communities. To learn more about what it’s like to own a Starks franchise, fill out our form here. We’ll be in touch to answer any questions you may have and share with you more information about the Starks Barber Company franchise opportunity!